Every Issue Handled, 24/7

Effortless support for your rental — day or night, whoever's calling.

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Stop chasing issues. Start enjoying some free time.

HelpingRE replaces ticket-forwarding tools with a platform that actually gets things done. Every rental, every issue — handled end-to-end, no inbox chaos, no manual follow-up.

24/7 Availability

Tenant lockout at 2 AM.

You choose how we help:

  • •Take calls yourself during business hours
  • •Let us handle it all the time
  • •Switch between modes anytime

You're always in control. We're always available.

Work Orders, Handled Automatically

Whatever the issue — a leaking dishwasher, a broken AC — you don't have to manage the paperwork.

  • •Our agent asks the right diagnostic questions
  • •Creates a detailed work order automatically
  • •Sends it straight to YOUR contractor
  • •Status updates sent automatically, every step of the way

No phone tag. No coordination chaos. Your vendors, your pricing.

Speed = Satisfaction

Fast responses and immediate dispatch improve satisfaction and loyalty.

  • •Calls answered in seconds, not hours
  • •No frustrating voicemail tag
  • •Issues dispatched immediately
  • •Escalation to an expert when needed

Remember the last time someone couldn't reach you about your rental? Let's make sure that never happens again!

15-Minute Setup (Seriously)

The complete setup:.

  • •Property address and details
  • •Access instructions
  • •Water and Mechanical details
  • •Your contractor contacts
  • •Local business recommendations (optional)
  • •Miscellaneous details (wifi, trash, etc.)
  • •Upload property photos (optional)

No training videos. No complicated setup. No implementation calls.

Your Vendors. Your Relationships.

We don't replace your contractors.

  • •You provide your contractor list (plumber, HVAC, electrician, etc.)
  • •They get clear description of the issue
  • •Status updates flow to everyone who needs to know
  • •You maintain complete oversight

Most owners and property managers tell us their contractors actually prefer this system.

Smart Notifications

Stay informed without being overwhelmed.

  • •Action notifications sent immediately
  • •Critical issue notifications sent via all formats to ensure receipt
  • •Choose your notification preferences
  • •Or go quiet and let Ro handle it

You're always in the loop, never in the weeds.

Your Built-In Concierge

Ro knows the neighborhood for every property, automatically.

  • •Local recommendations — restaurants, coffee shops, attractions near the property
  • •Practical essentials — parking, trash day, WiFi setup
  • •Property-specific tips, whether that's the best sunset view or the quietest walking trail
  • •Delivered instantly, day or night — no printed welcome binder required

It's not a generic list — it's your recommendations, delivered instantly. Guests feel like insiders. Tenants feel like they belong.

Grows With Your Portfolio

Start with one property.

  • •Same simple setup for property #1 or #22
  • •Auto-upgrades before overage fees stack up — no manual plan change needed
  • •Customize service hours per property, or apply the same settings portfolio-wide
  • •Data analytics that scale from simple to comprehensive as needed

Don't hit the growth wall, scale past it instead.

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How It Works

Our intuitive workflow takes it from call to resolution in minutes, not hours.

The Issue Comes In
1

The Issue Comes In

  • •A call or a text, any time, day or night
  • •2:47 AM: "The heat isn't working and it's freezing"
  • •The agent always answers
Intelligent Troubleshooting
2

Intelligent Troubleshooting

  • •Agent asks diagnostic questions and assigns service type (HVAC)
  • •Walks the caller through basic troubleshooting steps
  • •Let's check the emergency shut off switch just in case...
  • •Approximately 30% of the time, the issue is resolved on the call
Smart Orders
3

Smart Orders

  • •If we can't resolve it on the call, your HVAC contractor is contacted automatically
  • •Work order includes: issue details, urgency, and occupant contact info
  • •You receive real-time notification
  • •The occupant gets contractor contact info for safety
Scheduling to Execution
4

Scheduling to Execution

  • •Agent tracks response from contractor
  • •Confirms acceptance and scheduling
  • •Agent follows up until completion
  • •Status updates throughout the process
Resolution & Feedback
5

Resolution & Feedback

  • •Photos submitted by contractor to verify completion
  • •Guest or tenant satisfaction feedback collected
  • •Notifications sent at each step to keep everyone in the loop
  • •Full documentation stored for your records

What Our Clients Say

Don't take our word for it. Here's what property managers and owners like you have to say.

Larry E.

Larry E.

Property Manager

"Since implementing HelpingRE, our after-hours calls have been almost eliminated. The automated system handles the routine inquiries, and our tenants love the quick response."

K

Kim

Owner

"The automations are a game-changer. I've cut my time investment in half, and the tenant satisfaction has improved significantly."

H

Hillary

Owner

"The real-time tracking feature has been invaluable. I can monitor all property issues from anywhere, and the detailed analytics help us make better decisions."

Ready to Simplify Managing Your Property?

Start today and let HelpingRE make work order management the easiest part of owning real estate.

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