Frequently Asked Questions

HelpingRE is a comprehensive rental real estate support platform that provides 24/7 guest/tenant issue resolution, in call troubleshooting, automated work order management, and real-time resolution monitoring. Our AI-powered system handles property and local interest questions, troubleshoots property malfunctions, attempts to mitigate further property damage or occupant discomfort when possible, routes maintenance requests to appropriate vendors, stays on the job until the work order is complete and the occupant is satisfied, and provides detailed analytics to property owners/managers. In addition, we offer a full suite of Real Estate Ownership tools.

Ro answers every call and text around the clock. She verifies the property, accesses the information you provided at setup, and either resolves the issue on the call or creates a work order and routes it to your contractor. Anything she can't resolve escalates to you — and the escalation widens through your contact methods until someone acts on it, so an issue is never left sitting in a queue.

Not at all! HelpingRE is designed with simple in mind. There is no complicated set-up or training of the the AI required. You just answer some basic question about your property, ones you likely already know right off the top of your head. Add your preferred vendors, and we take care of the rest. Our user-friendly dashboard makes it easy to monitor activity, track performance, and manage settings without any technical expertise.

Yes, HelpingRE is designed to integrate with most popular property management software solutions. We will offer API access on our Professional tier and higher plans, allowing for custom integrations with your existing systems.

No, the service is designed to function as a standalone solution.

There are multiiple AI supported text messaging tools or add-ons for PMSs, which is great for pre-arrival communication, wifi passwords, etc. But they don't provide any type of voice service and none of these AI chat options go beyond passing along a message for any type of maintenance issues or emergencies. HelpingRE provides the voice and maintenance support layer that fills the gap in this workflow, and our agents are certainly capable of answering the wifi password, door codes and recreation things to do quuestions commmon to the industry

Pricing is flat and simple. Four self-serve plans — Essential at $19/mo, Growth at $26/mo, Professional at $33/mo, and Portfolio at $75/mo — each with a shared pool of voice minutes and no per-property math. SMS is included and never counted against your minutes. Enterprise plans are sales-led and start at $299/mo. See our pricing plans here.

No, we don't charge any setup fees, and our service operates on a month-to-month basis with no long-term contracts required.

An individual property can be set up with HelpingRE in less than 15 minutes. Our onboarding process includes setting up your property profiles, customizing your knowledge base, adding your contractor preferences, and configuring your notification preferences. For larger portfolios or custom integrations, the process may take 2-3 business days.

Tenants reach support by phone or text and soon our mobile app. You choose how to integrate into your existing system by: forwarding your existing number, add our number to your listing or lease, or post a QR code at the property. Regardles of how, all communications are logged and tracked in your dashboard.

Absolutely! With an Enterprise plan you can customize communication stylizations, support protocols, branding, and escalation procedures for each property. This ensures the support experience aligns with your brand and specific property requirements.

The platform allows you to maintain your approved vendors for any trade (Plumber, Electrician, Handyman, etc.) and connect them to your property profiles. When a work order is created, the system automatically identifies and assigns the appropriate vendor based on the issue type, urgency, and your pre-set preferences. All parties receive notifications of actions taken, and all work is tracked from assignment to completion.

Our platform provides comprehensive analytics including call volume, resolution rates, average response times, common issues, tenant satisfaction scores, and contractor performance metrics. Advanced analytics features are available only for Professional or higher plans.

Yes, data security is our top priority. We use enterprise-grade encryption for all data, both in transit and at rest. Our platform is hosted on secure cloud infrastructure with regular security audits and in compliance with industry standards.

Yes, we offer a 14-day free trial that gives you full access to all features of our Essentia plan. No credit card is required to start your trial, and you can upgrade to a paid plan at any time during or after your trial period.

Premium add-ons are optional services which are billed per use or can be purchased as monthly packages. These include Triple Quote Service (obtaining multiple vendor quotes for larger or capital projects), Vendor Sourcing (access to our premium vendor network) and Custom Reporting.

Absolutely. When a guests asks to speak with the property rep we transfer them immediately or if you have the After-Hours Only feature enabled, calls go to you during your business hours and to us after hours. You maintain the personal relationship during the day while we handle nights, weekends, and holidays. You can also adjust these settings anytime. Take a vacation and route all calls to us, or handle everything yourself during busy season.

In addition to guest/tenant support and a suite of Real Estate management services, we provide a dedicated account manager for Enterprise customers, regular training sessions, a comprehensive knowledge base, and priority technical support for our Professional plans. Our Customer Success Team is available during business hours to assist with any platform-related questions.

Yes. Ro identifies and prioritizes emergencies. Where there is a risk to life or property she tells the caller to contact emergency services themselves — she does not place that call for them — and then escalates the issue immediately rather than on a normal schedule: your emergency contractor is dispatched and you are notified through your preferred method, then additional methods and a phone call if there is no response. The escalation continues until action is taken.

Once a plan is selected, billing will be set up on a recurring basis. We accept all major credit cards and ACH payments. Invoices are sent electronically, and you can access your billing history and receipts through your account dashboard.