Question 1

What does HelpingRE do?

Accepted Answer

HelpingRE answers guest and tenant calls and texts 24/7, troubleshoots maintenance issues, dispatches contractors, and follows up until the issue is resolved — for vacation rentals, long-term rentals, or both. When a guest or tenant has a problem — like a broken AC or a leak at 2 AM — HelpingRE answers, troubleshoots in real time, and either resolves it on the call or creates a detailed work order and dispatches a contractor. Property owners and managers receive a full summary and updates at each step.

Question 2

How is HelpingRE different from a traditional answering service?

Accepted Answer

Traditional answering services take messages and escalate calls. HelpingRE actually resolves problems. Our AI voice agent walks guests through real-time troubleshooting, resolves many issues without a contractor visit, and only dispatches when truly necessary — with a full diagnostic work order so the contractor arrives prepared.

Question 3

Who is HelpingRE designed for?

Accepted Answer

HelpingRE is designed for individual rental property owners and landlords managing their own properties, and property managers or co-hosts managing on behalf of others — across both short-term and long-term rentals. Anyone who needs reliable 24/7 guest or tenant support without being on call themselves.

Question 4

How long does setup take?

Accepted Answer

HelpingRE can be set up in approximately 15 minutes. There is no lengthy onboarding, no technical integration required, and no long-term contract. A 14-day free trial is available with the first property covered at no cost.

Question 5

How much does HelpingRE cost?

Accepted Answer

HelpingRE pricing starts at $15/mo (Essential, 30 shared minutes), $22/mo (Growth, 45 shared minutes), and $29/mo (Professional, 60 shared minutes). Enterprise pricing is custom starting at $99/mo — contact sales. A 14-day free trial is available.

Question 6

Does HelpingRE work with my existing property management software?

Accepted Answer

HelpingRE is designed to complement your existing property management system (PMS), not replace it. It fills the gaps that most PMS platforms, answering services, and messaging tools leave open — the actual maintenance call or text from a guest or tenant that happens after hours.

24/7 Voice & Text Support for Rental Property Guests and Tenants — HelpingRE handles every call and text so you can relax